Working Group 1: Access to Information & Services
Immigrants and community stakeholders all have access to current and relevant information and resources to facilitate settlement and integration.
Importance of adequate programs & services
- In general, people who used settlement services are more likely to perceive a better-than-expected settlement experience.
- 61.8% of immigrant survey respondents used settlement programs or services to help with their new life in Canada.
- Only 50% of community service providers believe that newcomers have access to adequate settlement and language services.
- 40% of employers are concerned that immigrant applicants will not have the language skills and soft skills (e.g. communication skills) to do the job. Employers suggested “providing more post-employment coaching and support for immigrants on soft skills.
Dissemination of information about services
- Only 36.4% of community service providers believe “newcomers have a good understanding of the community services available on the North Shore.”
- Just over one third (36.1%) of immigrants surveyed did not know there were services to help.
- 62.7% of respondents learned about settlement services from friends or family versus 34.4% through internet searching, 34.4% through the CANN package received at airport, and 24.5% of through the WelcomeBC site.
- Non-official language speaking immigrant participants are most likely to suggest having more information about key services in different languages and better interpretation services.
Regional disparities in service access
- Immigrants in the District of North Vancouver and District of West Vancouver report facing greater difficulties in accessing employment services.