NSIIP Access to Information & Services Working Group
Immigrants and community stakeholders have access to current and relevant information and resources to
facilitate settlement and integration.
Importance of adequate programs & services
- In general, people who used settlement services are more likely to perceive a better-than-expected settlement experience.
- 61.8% of immigrant survey respondents used settlement programs or services to help with their new life in Canada.
- Only 50% of community service providers believe that newcomers have access to adequate settlement and language services.
- 40% of employers are concerned that immigrant applicants will not have the language skills and soft skills (e.g. communication skills) to do the job. Employers suggested “providing more post-employment coaching and support for immigrants on soft skills.
Dissemination of information about services
- Only 36.4% of community service providers believe “newcomers have a good understanding of the community services available on the North Shore.”
- Just over one third (36.1%) of immigrants surveyed did not know there were services to help.
- 62.7% of respondents learned about settlement services from friends or family versus 34.4% through internet searching, 34.4% through the CANN package received at airport, and 24.5% of through the WelcomeBC site.
- Non-official language speaking immigrant participants are most likely to suggest having more information about key services in different languages and better interpretation services.
Regional disparities in service access
- Immigrants in the District of North Vancouver and District of West Vancouver report facing greater difficulties in accessing employment services.
The North Shore Immigrant Inclusion Partnership honors and recognizes that our collective work is carried out on the traditional, ancestral, unceded, and occupied territories of the Skwxwú7mesh (Squamish), Səl̓ílwətaɬ (Tsleil-Waututh), and xʷməθkʷəy̓əm (Musqueam) Peoples.
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